Refunds will be done only through the Original Mode of Payment.
Virtual Address Agreement
- An agreement may be cancelled by either party and at any time provided that 30 clear days’ notice is given in writing, no refunds will be provided if the customer cancels during the service period.
- An Agreement shall continue from a given period start to period end, unless you have failed to pay any advance fees due. In these circumstances the service will be terminated without notice.
Virtual Receptionist, Virtual Assistant
- The subscriber may cancel a service by notifying us in writing at any time prior to the renewal date but at least one full working day prior to the renewal date. The service will continue until the current prepaid monthly subscription expires. We do not provide a refund for early cancellation of any service. We do not refund any remaining credit from the top-up charge.
Commencement of Services, Cancellation and Refunds
- If your signing up for our services is made by telephone, email, via our website or otherwise not in person at our Premises), you are entitled to certain cancellations without any penalty. You are entitled to a 14 days (fourteen) period to cancel your services beginning on the day on which you enter into the contract for supply of our services.
- During this 14 day period you have the right to cancel the contract without giving any reason, and at no cost to you. Under the Regulations, certain transactions and rights are disallowed, namely in the area of time related or ‘Consumable’ Services/ Products. This means that if you sign up and begin using our services (using our address on your correspondence or website or promotional activity), then this shall be construed as commencement of the services. In that instance, no cancellation shall be possible, and no refund shall be given of any fees paid.
Cancellations must be made in writing giving 30 clear days’ notice.
- In the event you cancel your service prior to the expiry date of the contract) then this shall be construed as commencement of the services. In that instance, no cancellation shall be possible, and no refund shall be given of any fees paid.
If you have any questions about our Refund & Cancellation Policy, please contact us: By visiting this page on our website: www.cerviced.com/contact